Our market research shows that (word of mouth) having a recommendation from a friend, relative or colleague has the greatest impact on people’s choice of a Motor Body Repairer. Our clients will always be informed via sms/emails on the progress. This information will give the client an indication of the repairs and the estimated cost of repair. The name and contact details of the Production Manager will be mentioned on the sms/email.

A weekly report of vehicles completed will be send via e-mail to insurance companies and we will also contact the clients to enquire about the service received at Mzanco Panelbeaters. Any problems will be recorded and try to resolve them within three working days.

The customer complaint will be handled until the maximum level of satisfaction is achieved. Mzanco Panel beaters encourage satisfied customers to recommend our services to friends, relatives, colleagues and employers.